VETERAN-OWNED · HOUSTON · 26+ YEARS
What to Ask Your IT Company — Houston Business Guide
SpaceTown IT Houston — Veteran-Owned, 26+ Years
25 questions every Houston business owner should ask their IT provider.
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The Complete Guide
Most Houston businesses sign IT contracts without asking the questions that matter. Here are the questions SpaceTown IT recommends every business owner ask before signing: (1) What is your guaranteed response time, in writing? (2) Are your engineers local or offshore? (3) Do you have experience with my industry compliance requirements? (4) How do you handle after-hours emergencies? (5) What is your process for transitioning out? (6) Can I speak with 3 references in my industry? (7) What does your SLA actually cover — and what are the financial penalties for non-performance? Getting clear answers to these questions separates serious IT providers from those who will disappear when you need them most.
The SpaceTown IT Difference
❌ The Problem
- ⚠ No SLA documentation — response time is an unenforceable promise
- ⚠ Offshore support staff unfamiliar with Houston business context
- ⚠ No industry compliance experience creating hidden liability
- ⚠ Unpredictable downtime costing revenue
- ⚠ No accountability or communication
✓ The SpaceTown IT Solution
- ✓ Written SLA with financial remedies for non-performance
- ✓ Local Houston engineers with same-day on-site capability
- ✓ Industry-specific compliance expertise with documented client references
- ✓ 99.9% uptime SLA with proactive monitoring
- ✓ Named account manager, always reachable
What Houston Business Owners Say
“SpaceTown IT fixed our chronic IT problems in the first week. We went from 3-4 outages a month to none. Their team is responsive beyond anything I expected.”
— K. Williams, CFO · Houston Logistics Group
“When we got hit with ransomware, SpaceTown IT had us back up in under 4 hours with zero data loss. They had our backup plan tested and ready.”
— T. Chen, President · Gulf Coast Manufacturing
“We switched from a national MSP that never answered the phone. SpaceTown IT picks up in under 2 minutes, every time. Night and day difference.”
— R. Pham, Owner · Houston CPA Associates
Frequently Asked Questions
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⚡ Limited slots · Same-week scheduling · Veteran-owned · Houston since 1998
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