VETERAN-OWNED · HOUSTON · 26+ YEARS
How to Evaluate an IT Company | Houston Business Guide
SpaceTown IT Houston — Veteran-Owned, 26+ Years
A structured framework for evaluating IT companies in Houston.
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The Complete Guide
Evaluating IT companies requires going beyond the sales pitch. SpaceTown IT recommends a structured evaluation process: Step 1 — Request three industry-relevant references and call them. Step 2 — Ask for a copy of their standard SLA and have your attorney review auto-renewal and exit clauses. Step 3 — Request a list of their 10 most common response time SLA metrics from the past quarter. Step 4 — Ask about their Houston engineer headcount and on-site response capability. Step 5 — Request a sample monthly reporting package to understand what visibility you will receive. Step 6 — Understand their security stack — do they use the tools they recommend to clients? SpaceTown IT welcomes any and all evaluation scrutiny.
The SpaceTown IT Difference
❌ The Problem
- ⚠ Sales pitch covering gaps in actual service delivery capability
- ⚠ SLA language reviewed without legal review missing gotchas
- ⚠ No benchmark data to validate claimed response time performance
- ⚠ Unpredictable downtime costing revenue
- ⚠ No accountability or communication
✓ The SpaceTown IT Solution
- ✓ Three verifiable Houston references in your industry provided upfront
- ✓ Published SLA reviewed and approved by your legal counsel
- ✓ Monthly reporting package demonstrating actual performance metrics
- ✓ 99.9% uptime SLA with proactive monitoring
- ✓ Named account manager, always reachable
What Houston Business Owners Say
“SpaceTown IT fixed our chronic IT problems in the first week. We went from 3-4 outages a month to none. Their team is responsive beyond anything I expected.”
— K. Williams, CFO · Houston Logistics Group
“When we got hit with ransomware, SpaceTown IT had us back up in under 4 hours with zero data loss. They had our backup plan tested and ready.”
— T. Chen, President · Gulf Coast Manufacturing
“We switched from a national MSP that never answered the phone. SpaceTown IT picks up in under 2 minutes, every time. Night and day difference.”
— R. Pham, Owner · Houston CPA Associates
Frequently Asked Questions
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⚡ Limited slots · Same-week scheduling · Veteran-owned · Houston since 1998
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